Dear Bill, I am re-translate Dr. Deming's two books for a Chinese publisher (and later for Taiwan.) Your "Deming's Route" is a most quoted one. Unfortunately Dr. Deming did not have a uniform treats for the book due to he wrote The New Economics chapter by chapter and don't have time to make various quotations of the book uniform.
A History of a Declining Art
Out of Print.
Miller explores the conversation about conversation among such great writers as Cicero, Montaigne, Swift, Defoe, Lady Mary Wortley Montagu, and Virginia Woolf. He focuses on the world of British coffeehouses and clubs in “The Age of Conversation” and examines how this era ended. Turning his attention to the United States, the author traces a prolonged decline in the theory and practice of conversation from Benjamin Franklin through Hemingway to Dick Cheney. He cites our technology (iPods, cell phones, and video games) and our insistence on unguarded forthrightness as well as our fear of being judgmental as powerful forces that are likely to diminish the art of conversation.