序/ Foreword by Joyce Nilsson Orsini, PhD)
On leadership in an Organization
A leader has a responsibility to help people do a better job, to improve quality and output, and to bring pride of workmanship to people. A leader knows the work he supervises, and understands the problems that surface. He seeks knowledge for personal improvement and to help others. He knows how to work on a system to improve it, to clarify methods, and distinguish between common and special causes of variation in a process. He works to accomplish greater consistency of performance within the system. He establishes teams to work for improvement of quality.
A leader has particular obligations to employees. He spends time with people, uses their abilities, makes them feel secure and respected. He knows he has but one chance to see that workers are trained properly. He removes barriers between staff areas and instills pride of workmanship. He works with employees to understand and improve processes, and does not penalize people for performance they cannot govern. Leadership transforms organizations.
Joyce Nilsson Orsini, PhD
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KENNY 0600 去陽明山 1500回